Refund policy

Our Quality Promise. Every Grateful Wares gift is personalized and made to order just for you. Because of that, we can't accept returns or exchanges for a change of mind, and we're not able to cancel or change an order once it has gone into production.

If something isn't right, we'll make it right. If your order arrives damaged, defective or misprinted, email support@gratefulwares.com within 30 days of delivery with your order number and a photo of the issue, and we'll send a free replacement. If you received the wrong item or design, please include a short video showing the item and the package it arrived in.

Please double-check your details. We make each piece exactly as entered at checkout, so we can't replace items with spelling errors or personalization entered incorrectly, or orders shipped to an incorrect address provided at checkout.

Lost packages. If your tracking shows no movement for 30 days, email us and we'll send a replacement. If tracking shows delivered but you haven't received it, please check with neighbors and your local post office first, then email us within 15 days of the delivery date and we'll help.

Questions? We're happy to help: support@gratefulwares.com.